Store Policies
SHIPPING: We aim to ship items quickly, but we have inventory at 3 warehouses so sometimes items purchased from multiple locations can take up to 4-7 business days to ship depending on our volume.
We try to keep shipping costs to a minimum, usually $4-6.00 for 1 item if it weighs less than 1LBS, $8 for 2-4 or single items weighing over 1 LBS and 12.55 for large oversized packages.
We try to keep shipping costs to a minimum, usually $4-6.00 for 1 item if it weighs less than 1LBS, $8 for 2-4 or single items weighing over 1 LBS and 12.55 for large oversized packages.
EARRING ORDERS: Almost all our earrings are custom made to order, so it can take up to 7 business days to make them depending on volume, but we do strive to turn them around in 24 hours.
PRE ORDERS: We sell a variety of items that are offered as pre-sale in our VIP group ONLY!!! These items are super hot sellers and they can take 7-14 business days to ship as they are being ordered from a manufacturer and then delivered to us based on your claims. We usually invoice for pre orders AFTER we close the order window.
Our vendors are mostly in California and we are East coast, so its usually at least 7 business days of ground transit time for goods to arrive, and most vendors take a few days to even fulfill the orders for shipping. There are in rare cases delays that could extend that time beyond the 14 business days.
Please note we are unable to cancel pre orders as we build entire order lists only when we have enough claims. Please plan for all of this when ordering. Please be aware that pre orders are placed by customer request only, and are considered final sales, unless there is a damage.
If there is a major issue, please just contact me! *update: due to Covid 19 some shipping delays can occur beyond 14 days. We do our best to work with fast shippers, but once the items are in transit we rely on the shipping service to be timely, and due to Covid 19 thats not always possible. It is out of our control and we cannot cancel pre ordered items due to shipping delays.*
RETURNS: Believe me, I get it! sometimes you get an item and it just doesn't fit the way you had hoped. It happens! Please email me at sv@sairavalley.com with your order number and the word RETURN in the subject line, let me know you are returning an item, and why, and once you hear back from us with verification and authorization of said return, you can pop it in the mail. We understand returns happen, but we have had some instances for significant returns. We ask that returns not be excessive 
EVERY item being returned must be noted in your communication. We have waitlists and we reorder based on those lists so its very important for us to know what is coming back to us so we can plan re orders.
EVERY item being returned must be noted in your communication. We have waitlists and we reorder based on those lists so its very important for us to know what is coming back to us so we can plan re orders. 
LOCAL PICKUP: we do offer local pick up in Hollis NH. Please message me at sv@sairavalley.com for details OR you can reach out to me on Facebook at Saira Valley!
Please check back for future updates!! We are so happy to have you here and look forward to an awesome adventure together.
Please check back for future updates!! We are so happy to have you here and look forward to an awesome adventure together.
XOXO Saira & Butch