Store Policies

Policies are a a bore, we know. But, necessary to keep the engine moving smoothly so everyone can have a pleasant experience. 

Please be sure to pay your invoice within 24 hours. Invoicing actually takes forever and a day so we ask that you only claim items on our Facebook group that you intend to actually purchase. Repeated non payment will result in removal from our groups, which we never want to do. 

We accept all major credit cards, PayPal and Sezzle and methods of payment. If you use Sezzle, please be sure to read their terms and conditions regarding payment schedules and guidelines for credit extension. 

RETURNS: Believe me, I get it! sometimes you get an item and it just doesn't fit the way you had hoped. It happens! Please email me at sv@sairavalley.com and put RETURN and your order number in the subject line to let me know you are returning an item and you can pop it in the mail once we reply with the mailing address and approval. You must list every item you are returning in your email as not all items are eligible for return. We understand returns happen, but we have had some instances for significant returns. We ask that returns not be excessive . Please note items such as bralettes, cosmetics, pre orders, and sale items to name a few are final sales. 

PLEASE note, you have 3 days from the time your item is delivered to contact us to organize a return. Once we authorize your return, you will have 7 days to drop it in the mail (i.e. post mark). Once we receive your item(s) we will verify that they are in the same condition we sent it, and provide a store credit.

Final sales: Some items are final sales. These include Pre Sale items (things we purchase just for you), discounted items and clearance items, as well a pay your age orders.